Collection, Use, Sharing, Protection, and Retention of Personal Information
Collection of Personal Information
When you use certain forms on our website (contact form, login to the client portal, or the online store), we collect, always with your consent, certain personal information. This information may include your name, email, mailing address, phone number, etc.
We only collect the information necessary to provide our services effectively or to contact you regarding the management of our products, including packages.
Use of Personal Information
We use the personal information we collect to provide you with the services you have requested. We may also use your information to send you newsletters and marketing communications, but only if you have given your prior consent. You always have the option to unsubscribe from these communications.
Sharing of Personal Information
We do not share your personal information with third parties, except when necessary to provide our services or when required by law. In such cases, we will always ensure that your information is protected and used in accordance with this privacy policy.
Protection of Personal Information
We take steps to protect your personal information against unauthorized access, use, or disclosure. We use appropriate technologies and procedures to safeguard and secure your information.
Retention of Personal Information
We retain your personal information for as long as necessary to provide our services, or for as long as required by law. Once your information is no longer needed, we securely delete it after the time periods required by applicable laws and regulations. You may, at any time, contact us to request a list of the personal information we hold about you. We are able to delete it promptly if necessary.
Confidentiality of Information - Helico Secours Solidarity Cooperative Clients
When a contract is signed between an organization and Helico Secours solidarity cooperative, each party remains the owner of all documents, programs, specifications, information, processes and procedures, or techniques disclosed or made available to one party by the other or by its supplier, and these will not be disclosed or made available to a third party without their written consent or that of their supplier.
Helico Secours solidarity cooperative will protect all client data and other information related to said organization’s business, submitted to Helico Secours solidarity cooperative under this contract, in the same manner that Helico Secours solidarity cooperative protects such data and other information related to its own business.
Additionally, Helico Secours solidarity cooperative undertakes not to use or disclose information concerning the client’s members, partners, and suppliers without their written authorization.
Person Responsible for the Protection of Personal Information
We guarantee the security of all transactions carried out on our website. Information transmitted is encrypted using the SSL protocol, which is a certified encryption protocol that rigorously meets industry security standards. For example, when you make an online payment, you can verify that you are in secure mode by ensuring the URL begins with https:// instead of http://.
Under no circumstances shall Helico Secours solidarity cooperative, nor any of its administrators, be held liable for acts of computer hacking or be blamed for any damages or losses this may cause to a user of our website. The Helico Secours solidarity cooperative website may experience occasional outages, and certain programming errors may occur due to updates or events beyond the administrators’ control.
Disclaimer / Limitation of Liability
Although all reasonable efforts are made to maintain and update the content of the website, errors and/or omissions may occur.
In this regard, we state that the website, including its content and features, is provided as is and without any warranty, whether express or implied. Helico Secours solidarity cooperative disclaims all warranties, including the warranty of merchantability, the warranty of fitness for a particular purpose, and the warranty of non-infringement. Furthermore, Helico Secours solidarity cooperative cannot guarantee that all features of its site will be provided without interruption, error, viruses, or other harmful components.
Consequently, Helico Secours solidarity cooperative cannot be held liable for direct, indirect, incidental, special, or consequential damages resulting from the use of its website, its content, or its services, or the inability to use them, even if Helico Secours solidarity cooperative has been informed of the possibility of such damages.
However, it is important to note that applicable law may prohibit the limitation or exclusion of liability for incidental or indirect damages, which means that the limitation or exclusion mentioned above may not apply in all cases.
Changes to Our Privacy Policy
Helico Secours solidarity cooperative reserves the right to modify this privacy policy at any time.
Any changes will be posted on our website and will take effect immediately. We recommend that you review this policy regularly to stay informed of any changes.
Please contact us if you have any questions regarding our privacy policy or the use of your personal information.
Our Partners, Standing By Our Side
Témoignages / Récits de sauvetage
A Snowmobiling Story
While snowmobiling in the Mauricie region, a 60-year-old man got stuck on a lake. Trying to free himself on his own, he lost both his boots and decided to walk back to his cottage. Once home, neighbours called for help. The man suffered deep frostbite in both lower limbs.
The decision to call for an air ambulance was the best thing that could have happened to him. To increase his chances of receiving specialized care quickly, he was flown directly to a specialized center in Quebec City and was able to avoid having his feet amputated. After a few months of recovery, he was able to return to his regular activities.
Fast service and timely specialized care increase the chances of survival and reduce the risk of long-term effects.
Helico Secours
It Can Happen at Any Time
During my first helicopter rescue mission in 2001 as a flight paramedic, I went to help a young forestry worker who had been in an ATV accident in the Lac Taureau area. We took charge of the patient, who had suffered a serious leg fracture. From that moment on, I understood just how important it is to have a rapidly available air ambulance service in such a situation.
, for optimal management.
